Our Policies

 

CANCELLATION

Let’s Lash requires 24 hours’ notice via phone call or voicemail to the salon prior to any cancellation or rescheduling of an appointment. Failure to give 24 hours’ notice will result in a cancellation fee of half the amount of the service scheduled charged to your debit or credit card on file. 

APPOINTMENTS

Let’s Lash requires all appointments to be reserved with a credit or debit card, including appointments made online or through the Let’s Lash app. Any Full Set appointment that is not secured with a credit card at least 24 hours before the reserved appointment time will be cancelled. If you have scheduled an appointment online or through the Let’s Lash app, you will receive a call from Let’s Lash in order to complete the scheduling process with a credit or debit card.

FULL SETS

Let’s Lash requires all Full Set appointments to be reserved with a credit card, including appointments made online or through the Let’s Lash Mobile App. Any Full Set appointment that is not secured with a credit card at least 24 hours before the reserved appointment time will be cancelled. If you have scheduled an appointment online or through the Let’s Lash app, you will receive a call from Let’s Lash in order to complete the scheduling process with a credit card. If any Full Set appointment is rescheduled or cancelled less than 24 hours of the original appointment time, a cancellation fee will be charged to the credit card on file. The cancellation fee for a Full Set appointment is half the amount of the scheduled service. 

LATE ARRIVALS

If you arrive late we will not be able to extend your appointment time. If you arrive more than 15 minutes late we will have to reschedule and will charge 50% of the appointment fee. Out of respect and consideration for your lash stylist and other customers, please do your best to be on time.

SMALL CHILDREN

Let’s Lash endeavors to make each guest experience as relaxing and as safe as possible. In order to do so, we politely ask that guests refrain from bringing small children or infants to their appointments. Our technicians are focused on delivering the best possible service and they are unable to monitor young ones while doing so.

PETS

Let’s Lash does not allow pets or animals in the salon, with the exception of Certified Service Animals.

 

REMINDERS

LASH HYGIENE

Please come to your appointments with clean eyelashes. Doing so will not only ensure that your stylist has ample time to complete your service, but clean eyelashes also have the best retention. If you are unable to do so, your stylist can wash your eyelashes for you, however, this will limit the amount of time spent on your fill or full set.